How I Bought a Mattress in 23 Minutes: A Real Story
In 2017, while renovating my room, I decided not only to update the laminate flooring and walls but also to build a bed from natural wood by myself.
After three months of work, the bed was finally ready. Unexpectedly, my mother came to visit, and I planned for her to sleep on the new bed while I would take the guest bed. However, I had forgotten to buy a mattress for the new bed.
Moreover, May 1st was approaching – the start of the tourist season in our city, and all my guesthouses were fully booked. I urgently needed to find a mattress of non-standard dimensions, with specific firmness and type.
On April 31st at 5:37 PM, I started searching, using Google Maps to find mattress stores. Out of the seven results, only one store had the mattress I needed. It was a store from the “World of Mattresses” chain, and there were only 20 minutes left until closing time.
During the phone call, the manager quickly confirmed all the necessary parameters and informed me that there were two stores of this chain in Kamianets-Podilskyi, and one of them had the mattress I was looking for. I immediately headed to the store, and despite having only 15 minutes left before closing, I managed to arrive on time. At the entrance, I was met by a petite girl who had already prepared the double mattress for me.
This experience showed me how crucial it is to have up-to-date information online and an efficiently organized customer service process. Thanks to the availability of contact details on Google Maps and the professional approach of the manager, I was able to solve my problem quickly. This inspired our company to implement GEO-advertising technologies and automate business processes for our clients.
Optimizing your presence on Google Maps can significantly increase inquiries from potential customers. You can learn more about these services in the “Services” section on our website.
