Why doesn’t the phone number change?

  • The first reason is the lack of information about the new phone number on the network, as we mentioned above.
  • The second reason is a system bug. Sometimes, due to a malfunction, your phone number will not change. It is important to understand that if the phone number has not changed within 48 hours, there will be no miracle, and you will need to resolve this issue yourself rather than wait for something to happen.

What should you do if the new phone number is displayed in the company profile, but it has not changed on Google Maps?

  • Try changing the number directly from Google Maps. To do this, go to the Google Maps app and suggest a correction. You can also make edits to the map from other accounts or ask your friends to do the same.
  • Contact support if the changes are still not reflected on Google Maps. The first letter from support is always automatic, so it is important to continue the correspondence. Employees will ask you to send a document with your phone number. This document can be a license or a regular internet connection bill, or a mobile phone bill. In rare cases, correspondence with support does not lead to positive changes. Be sure to save your support request number so that your issue can be further resolved.
  • If all previous actions have been unsuccessful, please contact the Google Maps forum. You will need to provide detailed information on the forum. It is important to remember that this is not a support service and forum users do not have any information about your business. Therefore, please include a link to your location on the map and other evidence that this phone number is currently relevant to your business in your message. If you ask for help on the forum, the issue is usually resolved within 3-5 days.

Conclusion

Resolving a phone number issue can take time, but following these steps consistently almost always leads to success. The main thing is to be persistent.