Casa Ucraniana

Project Description

How Mappers GEO Helped Casa Ucraniana in Valencia Restore Its Google My Business Profile

We were approached by the owner of Casa Ucraniana – a cozy Ukrainian cuisine cafe located in Valencia, Spain. Their problem was complex and frustrating: their Google Maps business profile had essentially “stalled.” New reviews were not appearing, posts were unavailable, and photos could not be added to the profile. This meant the cafe couldn’t maintain activity, interact with customers, or fully leverage its profile to attract new visitors.

The Problem: Unclear Google Profile Restrictions

The situation was particularly perplexing because Casa Ucraniana is simply a cafe in Spain, not a politically involved organization. However, the owners suspected these restrictions might be related to the war in Ukraine and Google’s policy regarding Russian/Ukrainian profiles, though no official or clear reason was provided by Google. Such an injustice demanded immediate intervention.

Our Solution: Six Months of Fighting for Justice

For Mappers GEO, this case became a matter of principle. We understood the criticality of the situation for a business dependent on online visibility and reputation. Our experts in Google company profile optimization and local SEO deployed their full arsenal of knowledge and capabilities:

• Comprehensive Analysis: We thoroughly investigated Casa Ucraniana’s profile to identify any potential Google policy violations that might have caused the functional blockage.
• Multiple Support Appeals: Our team didn’t just write to regular Google support. We systematically created escalations, engaging different levels of support to draw attention to this unique and unfair situation.
• Strategic Communication: For nearly six months, we maintained persistent communication with Google, demonstrating the groundlessness of the restrictions. This struggle ran parallel to a similar case for another client in the USA, which allowed us to refine our influence strategies.

The Result: Full Functionality and Justice Restored

After six months of intense struggle and persistent efforts, we successfully restored the normal operation of Casa Ucraniana’s profile. All previously blocked features now work flawlessly:

• Reviews are flowing in and displayed again. This allows the cafe to receive valuable feedback and boost its rating.
• Posts are now available. Casa Ucraniana can now regularly share news, promotions, and special offers with its customers.
• Ability to add photos. Visual content is key for a cafe, and they can now showcase their ambiance and dishes.

This case is a vivid testament that Google Map business promotion is not always just about technical settings. Sometimes, it’s a real fight for a client’s rights, where deep knowledge of Google policies, persistence, and a strategic approach can overcome even the most complex and seemingly unfair restrictions. We are proud to have restored Casa Ucraniana’s ability to fully interact with its audience and grow in the online space.

Servicesperformed